Do you have questions? We will be happy to answer them.
At Jacob, we ensure quality by following strict standards, conducting inspections before, during, and after cleaning, and following clothing care guidelines. Our machines are well maintained, we use quality products, and we pay attention to delicate fabrics and specific tasks.
Our local seamstresses understand your needs, and we have a variety of materials available for custom repairs. We consult you in case of doubt, and we carry out inspections to ensure compliance with initial requirements.
We avoid shrinkage by prioritizing dry cleaning when possible, using low temperatures, washing fragile clothing in a wick bag to avoid mechanization, and measuring clothing regularly to check the effectiveness of our protocol and ensure that clothing remains intact.
To avoid fading, we test colored clothing, wash it separately or with similar colors, place it inside out in special bags to prevent fading, and use dry cleaning when indicated on the label, thus maintaining the brilliance of the colors of your clothes.
Fragile clothing is cleaned in mesh bags to prevent stretching and mechanization. Coats are turned inside out or have their sleeves folded inwards, while delicate items such as special buttons are protected by aluminum to prevent damage.
We follow label care instructions, promote dry cleaning when appropriate, use mild products, and wash delicate garments separately, placing them in mesh bags to avoid damage.
Shipping is free for orders of $100 or more, otherwise a charge of $14.95 applies.
We currently serve a 5 km radius around our counter, covering neighborhoods such as Rosemont, Plateau Mont-Royal, Outremont, Town of Mont-Royal, Mile-End, Downtown, Griffintown, Villeray, Villeray, Parc-Extension, Parc-Extension, Westmount, Verdun, and more. We plan to expand our services to other neighborhoods in the greater Montreal area in the future.
Our deadlines are currently 4 days between the time of pickup and delivery.
Not yet. But stay on the lookout, we are working to optimize our operations to quickly offer a service of 48 hours and even 24 hours later this year.
No, there is no minimum. As simple as that:)
Of course! You can change or cancel an order free of charge up to one hour before the scheduled pickup time. After this time, service fees may apply.
If you are absent during the delivery, our delivery person will contact you to agree on a safe place to drop off your clothes or to organize a new delivery. An additional delivery charge will apply in this case.
When you place an order online, we'll ask you to add a valid credit card to your account. This card will only be charged once your order has been received and your items have been cleaned. If there is a change in the amount, you will be notified in advance.
You can only use the pickup or delivery service by contacting us by phone at 514-271-4456. This option is currently not available on our online ordering platform.
Of course, you will be able to add special instructions before finalizing your order, whether for cleaning or delivery. For example, you can enter an access code at the entrance or let us know about a specific stain.
Of course! You can track the status of your order online in the “My Orders” section of the portal, and we will also send you a text message when your order is ready and before delivery.
Yes, you can schedule recurring pickups by simply using the box provided for this purpose when selecting your clothing pickup schedule on our online portal.
Our vehicles are equipped with poles to secure your clothing during transport, and we maintain a strict no-smoking policy, with daily interior cleaning and a ban on transporting food.
Subscriptions are designed to help you save time on a daily basis by freeing you from the chore of washing. Sign up, select a recurring time slot for pickup and delivery, and you're done! During your first pickup, our delivery person will give you your Jacob bags and covers for free. Then all you have to do is put your clothes in there to wash every week, and they will come back to you clean, folded and ready to store.
To complete your registration, here are the steps to follow. For assistance, do not hesitate to contact us.
In general, you can put in the bag all the clothes you want to recover washed and folded, and in the bag the clothes you would like to receive cleaned, pressed and turned over on a hanger. The items in your bag will be billed by weight according to your subscription rate, while the clothes in the bag will be billed individually.
The bags can hold approximately 3 large wash loads, equivalent to approximately 50 pounds each. The covers can contain the equivalent of 5 shirts or 2 jackets, or 1 coat. If you want additional bags and covers, we will be happy to provide them free of charge.
Our standard delivery times are 3 to 4 working days. It is possible to benefit from our express delivery in 48 hours for a fee of $10, except for Jacob Max members for whom express delivery is free.
No, when you choose our laundry service, your clothes are sorted and then washed individually, without being mixed with those of others. For example, for a 35-pound Jacob Flex Bag, we can do one load of light clothing, another load of dark clothing, and then one load of towels and sheets.
You can change your pickup and delivery patterns at any time or skip weeks by going to the Repeat Pickups section of your profile.
Billing works in two stages: per month and per use
The clothing is inspected upon arrival for stains or defects. Then they are sorted by color and washed in cold water with the detergent of your choice. The clothes are then dried in the machine, in the air or on a hanger, according to the instructions on their labels.
We accept payments by credit card (VISA, Mastercard), debit card or cash.
We prefer to make payments when the clothes are deposited to ensure that our transactions are managed more efficiently and to avoid oversights in retrieving clothes, which can lead to unresolved payment issues.
You can consult our price list in the “Services and Rates” section of our website. Our prices are completely transparent, competitive and easy to understand, eliminating any unpleasant surprises when you go to the cleaner.
Absolutely, we also deal with oversized items such as curtains and rugs. Carpets are cleaned in collaboration with one of our partners, which may require a processing time of 2 weeks.
We use high quality detergents and softeners that are free of aggressive chemicals for perfect cleaning of clothing and stain removal.
Your satisfaction is our priority. If you are not completely satisfied, we will rectify it for free.
Despite our extensive experience and our rigorous process, accidents can sometimes happen. In such cases, we identify the cause of the incident. If the error is caused by our cleaning process, we make every effort to restore the item to its original condition. If the item is deemed irreparable, we offer a credit equivalent to 100% of its value or a 50% refund of its retail value.
To clarify, we have put in place maximum reimbursement limits:
We do everything we can to remove stains without damaging your clothes. However, some stains can be tough and resist our efforts. The nature of the stain and the time that has passed since it appeared are factors that influence our ability to remove it completely. If we encounter such a situation, we will inform you and explain the methods we used to try to deal with it.
We invite you to inspect your clothes on site with our clerks to assess the work and ensure that they are clean and in the condition in which you returned them. However, if you notice a problem after your collection, you have 5 days to inform us and return the garment.
We guarantee our repair work for 30 days. If a problem occurs during this time, we'll fix it for free.
We keep your clothes in our store for one year. After this period, and without news from you, we give them to community organizations.
We implement advanced security measures, including data encryption, restricted access to authorized personnel, and secure servers, to ensure that your personal information is protected. Our privacy policy details how we collect, use, and protect your data.
You can find us at the intersection of Laurier and Saint-Hubert streets, at 5111 Saint-Hubert. Find us Here.
Our opening hours are as follows: weekdays from 8 am to 6 pm and on weekends from 10 am to 4 pm.
Unlike many other cleaners on the Island of Montreal, we do all the cleaning on site. This approach gives us greater flexibility and guarantees a higher quality of service.
Our company takes its name from the inventor Jacob Christian Schäffer, famous for creating the washing machine, who freed up precious time for families around the world. In turn, we want to simplify your life by offering you a modern, flexible textile maintenance service that listens to your needs.
At Jacob, we ensure quality by following strict standards, conducting inspections before, during, and after cleaning, and following clothing care guidelines. Our machines are well maintained, we use quality products, and we pay attention to delicate fabrics and specific tasks.
Our local seamstresses understand your needs, and we have a variety of materials available for custom repairs. We consult you in case of doubt, and we carry out inspections to ensure compliance with initial requirements.
We avoid shrinkage by prioritizing dry cleaning when possible, using low temperatures, washing fragile clothing in a wick bag to avoid mechanization, and measuring clothing regularly to check the effectiveness of our protocol and ensure that clothing remains intact.intacts.
To avoid fading, we test colored clothing, wash it separately or with similar colors, place it inside out in special bags to prevent fading, and use dry cleaning when indicated on the label, thus maintaining the brilliance of the colors of your clothes.
Fragile clothing is cleaned in mesh bags to prevent stretching and mechanization. Coats are turned inside out or have their sleeves folded inwards, while delicate items such as special buttons are protected by aluminum to prevent damage.
We follow label care instructions, promote dry cleaning when appropriate, use mild products, and wash delicate garments separately, placing them in mesh bags to avoid damage.
You don't have to prepare anything, just have your clothes handy near the door for them to be picked up. Our delivery person will arrive with a clean cover identified with your name, and all you have to do is insert them. Afterwards, your clean and ironed clothes will be returned to you in a recyclable plastic clothing cover.
Shipping is free for orders of $100 or more, otherwise a charge of $9.95 applies.
We currently serve a 5 km radius around our counter, covering neighborhoods such as Rosemont, Plateau Mont-Royal, Outremont, Town of Mont-Royal, Mile-End, Downtown, Griffintown, Villeray, Villeray, Parc-Extension, Parc-Extension, Westmount, Verdun, and more. We plan to expand our services to other neighborhoods in the greater Montreal area in the future.
Our deadlines are currently 4 days between the time of collection and delivery.
Yes, we offer express service in as little as 24 hours for a fixed additional fee of + 15%.
No, there is no minimum. As simple as that:)
Of course! You can change or cancel an order free of charge up to one hour before the scheduled collection time. After this time, service fees may apply.
If you are absent during the delivery, our delivery person will contact you to agree on a safe place to drop off your clothes or to organize a new delivery. An additional delivery charge will apply in this case.
When you place an order online, we'll ask you to add a valid credit card to your account. This card will only be charged once your order has been received and your items have been cleaned. If there is a change in the amount, you will be notified in advance.
You can only use the collection or delivery service by contacting us by phone at 514-271-4456. This option is currently not available on our online ordering platform.
Of course, you will be able to add special instructions before finalizing your order, whether for cleaning or delivery. For example, you can enter an access code at the entrance or let us know about a trending task.
Of course! You can track the status of your order online in the “My Orders” section of the portal, and we will also send you a text message when your order is ready and before delivery.
Yes, you can schedule recurring collections by simply using the box provided for this purpose when selecting your clothing collection schedule on our online portal.
Our vehicles are equipped with poles to secure your clothing during transport, and we maintain a strict no-smoking policy, with daily interior cleaning and a ban on transporting food.
Subscriptions are designed to help you save time on a daily basis by freeing you from the chore of washing. Sign up, select a recurring time slot for pickup and delivery, and you're done! During your first pickup, our delivery person will give you your Jacob bags and covers for free. Then all you have to do is put your clothes in there to wash every week, and they will come back to you clean, folded and ready to store.
To complete your registration, here are the steps to follow. For assistance, do not hesitate to contact us.
In general, you can place in the bag all the clothes and household items that you want to recover washed and folded. In the cover, please put the clothes you would like to receive cleaned, pressed and turned over on a hanger. The items in your bag will be billed by weight, while the clothes in the cover, as well as comforters, coats, and curtains, will be billed individually. Here are a few examples for reference:
The bags can hold approximately 3 large wash loads, equivalent to approximately 50 pounds each. The covers can contain the equivalent of 5 shirts or 2 jackets, or 1 coat. If you want additional bags and covers, we will be happy to provide them free of charge.
Our standard delivery times are 3 to 4 working days. It is possible to benefit from our express delivery in as little as 24 hours for a fee of + 15% with the exception of Jacob Max members for whom express delivery is free.
No, when you choose our daily laundry service, your clothes are sorted and then washed individually, without being mixed with those of others. For example, for a 35-pound Jacob Flex Bag, we can do one load of light clothing, another load of dark clothing, and then one load of towels and sheets.
You can change your pickup and delivery patterns at any time or skip weeks by going to the Repeat Pickups section of your profile.
Billing works in two stages: per month and per use
The clothing is inspected upon arrival for stains or defects. Then they are sorted by color and washed in cold water with the detergent of your choice. The clothes are then dried in the machine, in the air or on a hanger, according to the instructions on their labels.
You can change or cancel your subscription at any time by going to the section Subscription of your profile.
We accept payments by credit card (VISA, Mastercard), debit card or cash.
We prefer to make payments when the clothes are deposited to ensure that our transactions are managed more efficiently and to avoid oversights in retrieving clothes, which can lead to unresolved payment issues.
You can consult our price list in the “Services and Rates” section of our website. Our prices are completely transparent, competitive and easy to understand, eliminating any unpleasant surprises when you go to the cleaner.
Absolutely, we also deal with oversized items such as curtains and rugs. Carpets are cleaned in collaboration with one of our partners, which may require a processing time of 2 weeks.
We use high quality detergents and softeners that are free of aggressive chemicals for perfect cleaning of clothing and stain removal.
Your satisfaction is our priority. If you are not completely satisfied, we will rectify it for free.
Despite our extensive experience and our rigorous process, accidents can sometimes happen. In such cases, we identify the cause of the incident. If the error is caused by our cleaning process, we make every effort to restore the item to its original condition. If the item is deemed irreparable, we offer a credit equivalent to 100% of its value or a 50% refund of its retail value.
To clarify, we have put in place maximum reimbursement limits:
Your satisfaction remains our priority, and we are committed to dealing with any situation with care and diligence.
We do everything we can to remove stains without damaging your clothes. However, some stains can be tough and resist our efforts. The nature of the stain and the time that has passed since it appeared are factors that influence our ability to remove it completely. If we encounter such a situation, we will inform you and explain the methods we used to try to deal with it.
We invite you to inspect your clothes on site with our clerks to assess the work and ensure that they are clean and in the condition in which you returned them. However, if you notice a problem after your collection, you have 5 days to inform us and return the garment.
We guarantee our repair work for 30 days. If a problem occurs during this time, we'll fix it for free.
We keep your clothes in our store for one year. After this period, and without news from you, we give them to community organizations.
We implement advanced security measures, including data encryption, restricted access to authorized personnel, and secure servers, to ensure that your personal information is protected. Our privacy policy details how we collect, use, and protect your data.
You can find us at the intersection of Laurier and Saint-Hubert streets, at 5111 Saint-Hubert. Find us Here.
Our opening hours are as follows: weekdays from 8 am to 6 pm and on weekends from 10 am to 4 pm.
Unlike many other cleaners on the Island of Montreal, we do all the cleaning on site. This approach gives us greater flexibility and guarantees a higher quality of service.
Our company takes its name from the inventor Jacob Christian Schäffer, famous for creating the washing machine, who freed up precious time for families around the world. In turn, we want to simplify your life by offering you a modern, flexible textile maintenance service that listens to your needs.
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